Job Description
• Provide exceptional customer support: First-Tier Respond to inquiries and issues via email, phone, or chat, offering friendly and professional assistance.
• Troubleshoot technical problems, ensure timely resolutions, and document interactions while maintaining accurate records.
• Be the voice of the customer: Collect and analyze customer feedback to identify recurring issues.
• Suggest improvements for products and services based on your findings.
• Maintain high-quality service standards: Monitor and track support interactions, ensuring prompt and effective responses.
• Collaborate for success: Work with other departments (product development, sales) to share valuable customer insights and contribute to product improvements.
• Day/Night Shift for working

Required Skills
• Communication Skills (English and Thai).
• Experience in supporting customers.
• Logical thinking.
• Basic technical skills fundamental relate to database RDBMS technologies, operating systems and concept of data platform
• Soft skills – Empathy, manner, negotiate. (Optional)